NAASCO Customer Service Representative

NAASCO is looking for a Customer Service Representative to train under our Director of Sales for a future leadership position. Looking for a change? Are you approachable, kind, helpful, and loyal, and do you have strong customer service and leadership skills? If so, join the NAASCO team, providing essential mission-critical services to the aviation industry for over 35 years. As a manufacturer and FAA Part 145 Repair Station, NAASCO’s products and services have been utilized across all aviation sectors: Helicopter, Turboprop, Light Jet, Heavy Jet, and Military. Our growing list of clients includes some of the most recognized aviation companies globally. In addition to a strong base salary, the right person will receive a robust benefits package and participate in our Team Incentive Plan.

Customer Service Representative Career Description

We seek a results-driven Customer Service Representative to actively engage customers and prospects to meet established customer service and sales goals. Duties include managing customer service inquiries, quoting clients via email/phone, and other front office support activities. To succeed in this role, you must understand the customer service/sales process and dynamics and have superb interpersonal skills. Experience in a customer service/sales role with documented exceptional performance is required.

Responsibilities

Provide exceptional customer service, manage inbound phone calls, quote clients, and promote products/services to existing and prospective customers.

Establish, develop, and maintain positive business and customer relationships

• Reach out to existing clients to ensure product and customer service satisfaction
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon customer service/sales targets and outcomes
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Assist the front office team with opening jobs, preparing quotes, invoicing, and various other duties

Requirements

• Proven work experience as a Sales Representative
• Excellent knowledge of Microsoft applications, including Word, Excel, and Outlook.
• Familiarity with BRM and CRM practices along with the ability to build productive business professional relationships
• Highly motivated, and the target is driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback