Customer Support

Quality, fair priced, fully warrantied solutions with fast turn-around times.

Contact us for a personalized evaluation and solution to your problem. Our staff is always ready to assist and point you in the right direction.

Get in touch

222 Grand Avenue
Shirley, NY 11967
Located in Brookhaven Airport
1-631-399-2244
Daily: Mon to Fri
8AM to 5PM

Customer Support

NAASCO’s customer service and support team is available 24/7.  During normal working hours (9A.M. to 5 P.M., Monday thru Friday) you can reach our friendly staff at 1-631-399-2244 or via email at Sales@NAASCO.com .  For inquires received after hours we will respond the following business day.

For emergency, such as an A.O.G. (aircraft on ground) situations, please contact 1-631-772-6684.

Our Guarantee

  • We guarantee our friendly staff will treat you with respect and any and all questions or concerns will be answered in a timely matter
  • Our team lives and breathes aviation and takes their respective jobs very personally. Because of this, you can be assured that we will deliver you a first in services product and customer service experience
  • After 35 years of service and a combined experience of over 250 years, you and your team can be rest assured that we’ve dotted every “i” and crossed every “t”.  We understand that lives are on the line and we hold ourselves personally accountable when ensuring compliance with all our accreditation regulations.
  • High quality components with full warranty/trace
  • Unparalleled production management
    • Upon receiving your unit, within 48hrs, we will perform an initial inspection
    • Within 72hrs, in the event that our technicians identify items not included in the routine repair/overhaul we will provide you a written proposal with the incoming testing report
    • Once we’ve received your approval to proceed (when necessary), the unit will be placed in the production schedule and will typically be ready for shipment within 10 business days (this can be expedited upon request).
    • Modest price adder for express service where you unit will be ready to ship within 2-3 business days (unless it’s an AOG service then we will process the unit the same day)
    • All units will be shipped with fresh dual release 8130-3 tag.

Warranty Policy

NAASCO 
222 GRAND AVE, SHIRLEY NY 11967

First, full warranty against defective materials and workmanship on repairs and overhauls.

Second, no obligation or liability beyond repairing or replacing warrantied parts, as necessary, shall be expressed or implied by the warranty. 

Third, this does not include normal wear items. Our Warranty Policy is as follows:

Accessory Repairs:

A. Warrantied for 6 months from the date in service or 100 flight hours, whichever occurs first.

  1. Parts replaced shall enjoy the same warranty as the parts manufacturer extends.
  2. Warranty applies to only work performed and parts replaced.

Accessory Overhauls:

A. Warrantied for one (1) year from the date in service or 500 flight hours, whichever occurs first.

  1. Parts replaced shall enjoy the same warranty as the parts manufacturer extends.
  2. Warranty does not cover removal, installation or shipping costs.
  3. ETR™ Improved Starter Generators are guaranteed for 1000 hours of brush life under normal operating conditions.

Electrical Contact Repair:

A. Warranty for three (3) years from the date in service or 5,000 flight hours, whichever occurs first on  A.C. (Alternating Current) electrical contacts repaired by NAASCO.

B. Warrantied for one (1) year from the date in service or 1,000 flight hours, whichever occurs first on D.C. (Direct Current) electrical contacts repaired by NAASCO.

Power Relay Overhauls:

A. In addition, warranty for one (1) year from the date in service or 3,000 flight hours, whichever occurs first.

B. Accordingly, parts replaced shall enjoy the same warranty as the parts manufacturer extends.

The warranty becomes void if the unit shows abuse, alteration, broken seals,
improper installation or improper packaging for return to NAASCO.

IMPORTANT NOTICE: WARRANTY FOR UNITS NOT PLACED IN SERVICE
EXPIRES THREE (3) YEARS AFTER DATE OF REPAIR OR OVERHAUL UNLESS
INSPECTED AND APPROVED BY NAASCO FOR WARRANTY EXTENSION.
Form 1042 Z Rev 01-14-2003

 

24/7 AOG Support

We are here for you when you need us!  NAASCO’s AOG helpdesk is available 24/7, 365 days a year whether it be 9PM on a holiday weekend or 4AM in the middle of the week, AOG situations happen and you can be rest assured we will be there for you.

AOG Support
1-631-772-6684